Questions & answers

Is 24/7 support available?

Yes, depending on your service agreement we can offer support around the clock.

We want to replace our firewall but don't know our network details. Can you send them to us again?

Of course, get in touch with support@axbyte.se and we'll reply with all the information you might need ahead of your replacement.

Do you offer static/public IP?

Yes, as an add-on service to your regular internet service..

I need to visit the data centre to work on my colocation server, how do I do that?

The data centre is accessible between 9 am and 5 pm on weekdays. Please call about an hour before you arrive, or book an appointment with us if access is needed at other times of the day.

Can I upgrade my broadband speed?

Yes, we offer speeds up to 10 Gigabit / second. Get in touch with us by email, phone or the contact form and we'll get back to you with a quote.

How do I cancel my services?

Get in touch by phone, email or the contact form.

Please let us know if you have any unanswered questions.

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